Question 1

How does payment work?

Accepted Answer

When a match is accepted, your payment is held in escrow — it's not released to the traveler until delivery is confirmed by QR code at handoff and at delivery. It's never released early.

Question 2

What currency are payments in?

Accepted Answer

Shipments are currently priced and paid in USD.

Question 3

Is insurance optional?

Accepted Answer

Yes — you can add insurance when posting a shipment. It's optional and shown clearly before you publish.

Question 4

What if my item is lost or damaged?

Accepted Answer

SIFLI's insurance option is designed to cover this, though the full claims process with an insurance partner is still being finalized. If something goes wrong, open a dispute from your booking and our team will help.

Question 5

How much luggage space can I offer?

Accepted Answer

You set your available weight (0.5–50kg) when posting a trip, plus optional maximum package dimensions if you want to limit what you carry.

Question 6

Where can I travel with SIFLI?

Accepted Answer

SIFLI works worldwide — post any route between two airports, not just a fixed corridor.

Question 7

Is everyone on SIFLI identity-verified?

Accepted Answer

Yes — every traveler and sender completes a government ID check and a live face verification before they can book or accept a trip.

Question 8

How do meeting points work?

Accepted Answer

Travelers suggest up to 3 public meeting points (stations, malls, universities — never airports) for handoff, so you always meet somewhere safe and public.

Question 9

What can't I send?

Accepted Answer

Medicines are blocked platform-wide for safety and customs reasons. Beyond that, keep your package within the traveler’s stated capacity and dimensions.

Question 10

How is my package verified at handoff and delivery?

Accepted Answer

A QR code is scanned at pickup and again at delivery. The delivery scan is what releases the escrowed payment.

Question 11

How do I verify my identity?

Accepted Answer

Identity verification is completed in the SIFLI mobile app, where you scan a document and complete a short liveness check.

Question 12

Can I edit my profile from the website?

Accepted Answer

Not yet — profile editing, avatar, and preferences are managed in the mobile app. The website gives you a quick account overview.

Frequently asked questions

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